Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer proprietary network information — (CPNI) is the data collected by telecommunications companies about a consumer s telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and any other information… … Wikipedia
Customer communications management — is a term highlighted by research companies such as Gartner Group, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to… … Wikipedia
Customer-premises equipment — or customer provided equipment (CPE) is any terminal and associated equipment located at a subscriber s premises and connected with a carrier s telecommunication channel(s) at the demarcation point ( demarc ). The demarc is a point established in … Wikipedia
Customer Account Data Engine — (CADE) is an update (currently under development) to the IRS e file system, used for filing United States income tax returns. Contents 1 Development 2 Benefits 2.1 Benefits to the Public 2.2 … Wikipedia
Customer intelligence — Contents 1 What it is 2 CI and CRM 3 Process 4 Example sources of data for CI 5 Benefits … Wikipedia
customer identification file — /ˌkʌstəmər ˌaɪdentɪfɪ keɪʃ(ə)n faɪl/ noun US a computer record which a bank keeps on each customer, containing information about the customer’s credit rating. Abbreviation CIF … Dictionary of banking and finance
Customer Service Record — (CSR) Detailed listing of a subscriber s equipment and service charges … IT glossary of terms, acronyms and abbreviations
NAPTR record — A Name Authority Pointer (NAPTR) is a type of resource record used in the Domain Name System (DNS).[1][2] Contents 1 Rationale 2 Example 3 … Wikipedia
Voice of the customer — (VOC) is a term used in business and Information Technology (through ITIL, for example) to describe the in depth process of capturing a customer s expectations, preferences and aversions.[1] Specifically, the Voice of the Customer is a market… … Wikipedia
Gramophone record — A 12 inch (30 cm) 33⅓ rpm record (left), a 7 inch 45 rpm record (right), and a CD (above) A gramophone record, commonly known as a phonograph record (in American English), vinyl record (in reference to vinyl, the material most commonly used after … Wikipedia